Lead Technology Analyst

Company: VirtualVocations
Location: Alpharetta
Posted on: November 7, 2024

Job Description:

A company is looking for a Lead Technology Analyst - Problem Management.

Key Responsibilities

Manage and coordinate activities to detect and resolve problems affecting service levels
Conduct root cause analysis and implement permanent solutions to reduce incidents
Facilitate collaboration across technology and business lines to ensure alignment and effective problem resolution

Required Qualifications

Clear understanding of ITIL and ITSM
ITIL V4 Foundations Certification
Experience with ServiceNow
Previous experience as an Incident Manager or Problem Analyst/Manager
Six Sigma or Project Management experience or certification

Keywords: VirtualVocations, Marietta , Lead Technology Analyst, Professions , Alpharetta, Georgia

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