Head of Customer Success
Company: VirtualVocations
Location: Athens
Posted on: April 6, 2025
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Job Description:
A company is looking for a Head of Customer Success.
Key Responsibilities
Define and implement a comprehensive strategy for onboarding and
implementing new customers
Manage, mentor, and grow a high-performing team of Implementation
Specialists and Technical Support staff
Oversee the creation and execution of tailored onboarding plans for
new customers
Required Qualifications
5+ years of experience in customer success, implementation, or
technical project management within a SaaS environment
Proven track record of leading, coaching, and developing
high-performing teams
Strong understanding of the customer journey and a passion for
delivering exceptional service
Excellent project management skills with the ability to manage
multiple implementations simultaneously
Comfortable working with SaaS products and understanding technical
integrations and configurations
Keywords: VirtualVocations, Marietta , Head of Customer Success, Other , Athens, Georgia
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