Policy Strategist
Company: Disability Solutions
Location: Kennesaw
Posted on: October 26, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
working closely with stakeholders across the organization to
identify and drive transformational process improvements which will
maximize operational efficiency, reduce losses, and improve the
customer experience. Key responsibilities include managing change,
risk, and operational readiness for operations functions per
Business and Enterprise Change Management policies. Job
expectations include owning and maintaining content used by
operations, including procedures and letters, and ensuring
materials adhere to standards and policies.This role is to provide
Production Support for the Claims Research Resolution (CRR)
Operations Teams for all Billing Disputes and Fraud Claims.
Candidate will work closely with the claims line of business
managers, the Pega application development team, and technology
partners to identify, troubleshoot, and resolve systems issues.
Production support and management activities encompass, but are not
limited to, application monitoring, addressing user inquiries,
handling production incidents, and troubleshooting application
performance issues.
- Hands-on experience supporting client applications with close
interaction with business users and the application team,
preferably in Claims.
- Proven ability to solve production "down" situations under
tight SLA deadlines.
- Experienced in delivering presentations to leadership and LRC
(Legal, Risk, and Compliance) stakeholders.
- Experience in conducting root cause analysis and identifying
process or system issues.
- Proficient in maintaining records and files in compliance with
bank retention policies.
- Experience in project management, analytics, or production
support.
- Customer centric approach to problem resolution. Exceptional
critical thinking skills with an end-to-end perspective.
- Self-motivated and cable of working independently as well as
collaboratively within a team.
- Strong sense of ownership and accountability.
- Adaptable and able to quickly respond to changing
priorities.
- Excellent at prioritizing tasks and meeting deadlines.
- Advanced proficiency in Excel, PowerPoint, and SQL.
- Excellent written and verbal communication skills.
- Strong work ethic, aligned with Bank of America's Core
Values.Responsibilities:
- Engages with business partners to analyze, implement, and
update processes by utilizing sound process improvement models and
techniques such as Six Sigma
- Leads Universal Change Risk Assessment (UCRA) development and
related work groups and takes into account the UCRA policy when
documenting relevant projects
- Understands and quantifies risks associated with new or
proposed processor procedural changes, products, and programs
- Owns, develops, reviews, and maintains content for supported
operations functions, including procedures, letters, and process
maps
- Decisions made during the incident review may have significant
impact affecting more than line of business area.Skills:
- Business Process Analysis
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Simplification
- Technical Documentation
- Collaboration
- Customer Experience Improvement
- Influence
- Innovative Thinking
- Presentation Skills
- Attention to Detail
- Business Case Analysis
- Consulting
- Problem Solving
- Process MappingMinimum Education Requirement: High School
Diploma / GED / Secondary School or equivalentThis position is not
eligible for sponsorship. Required Qualifications:
- Proficiency with writing SQL queries for data retrieval and
analysis
- Advanced Experience with Microsoft Excel and PowerPoint.
- Excellent written and verbal communication skills, with the
ability to communicate with senior stakeholders clearly, concisely,
and persuasively.
- Strong independent problem-solving skills, utilizing critical
and analytical thinking to address complex issues.
- Expertise in business analytics, data mining, and trend
analysis to drive data-driven decisions.Desired Qualifications:
- Billing Dispute and/or Fraud Claims line of business
experience.
- Experience with regulations (Reg. E, Reg. Z, NACHA).
- Claims System experience: EPIC, ENG, BASS, MSS, Blast, Visa,
Visa PAS, Mastercard, TSYS, Lexis Nexis, GCA Content
Navigator.Shift:1st shift (United States of America)Hours Per Week:
40Pay Transparency detailsUS - RI - Lincoln - 670 George Washington
Hwy (RI1541)Pay and benefits informationPay range$77,200.00 -
$96,800.00 annualized salary, offers to be determined based on
experience, education and skill set.Discretionary incentive
eligibleThis role is eligible to participate in the annual
discretionary plan. Employees are eligible for an annual
discretionary award based on their overall individual performance
results and behaviors, the performance and contributions of their
line of business and/or group; and the overall success of the
Company.BenefitsThis role is currently benefits eligible. We
provide industry-leading benefits, access to paid time off,
resources and support to our employees so they can make a genuine
impact and contribute to the sustainable growth of our business and
the communities we serve.
Keywords: Disability Solutions, Marietta , Policy Strategist, Other , Kennesaw, Georgia
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