Retention Operations Manager
Company: VirtualVocations
Location: Norcross
Posted on: April 7, 2025
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Job Description:
A company is looking for a Sr. Retention Lifecycle & Operations
Manager.
Key Responsibilities
Own and optimize retention operations to improve customer
engagement and reduce churn
Leverage data and analytics to analyze customer behaviors and
recommend targeted interventions
Design and implement strategic retention playbooks and collaborate
with cross-functional teams
Required Qualifications
8+ years of experience in customer lifecycle management or
retention strategy within a SaaS or subscription-based company
Strong expertise in data analysis and customer segmentation
Proven ability to design customer journey frameworks that enhance
retention
Bachelor's degree in Business, Marketing, Analytics, or a related
field (or equivalent experience)
Keywords: VirtualVocations, Marietta , Retention Operations Manager, Executive , Norcross, Georgia
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